GGBet Casino - GG.Bet カジノによりプレイヤーの出金が遅れています。

Date: December 14

I am submitting a dispute regarding GG.BET’s failure to process my withdrawal request in a reasonable timeframe and their refusal to provide a clear explanation.

I initiated a withdrawal on November 29. It has now been 15 days, and GG.BET has still not released my funds. My account has been fully verified for a long time, and I have previously deposited and withdrawn multiple times without any issues. GG.BET has not requested any new documents, nor have they indicated any problem with my account or the transaction. Instead, I receive the same vague, repetitive replies claiming:

The withdrawal is "being processed."

They cannot provide a timeframe.

"Technical checks" or "irregular intervals" are causing delays.

Some withdrawals can take "more than a few weeks."

These explanations do not appear anywhere in GG.BET’s official Terms & Conditions or Withdrawal Policy, which I reviewed in detail. Their published rules only require:

audited payments,

completed account verification,

ID verification for withdrawals over $1,000,

and no fraudulent activity.

I meet all requirements.

GG.BET has not identified any issue, has not requested further verification, and has not provided a legitimate reason for the prolonged delay.

At this point, the 15-day withholding of my funds — combined with contradictory, non-transparent replies — appears unprofessional and potentially intentional. I am seeking third-party assistance to resolve this matter and ensure my withdrawal is processed promptly.

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Dear AlVaillancourt,

Thank you very much for submitting your complaint.

I’m sorry to hear about the prolonged delay in processing your withdrawal and the lack of a clear explanation from the casino.

To assess whether the timeframe and the casino’s handling of your withdrawal are in line with their stated rules and standard industry practices, I would like to clarify a few specific points:

• What was the exact amount of the withdrawal you requested on November 29, and which payment method did you use?
• Was this withdrawal marked as "pending," "processing," or given another status in your account, and has that status changed at any point?

Your cooperation in providing these details will help us investigate and work towards a resolution. With a clear timeline and supporting communication, we can approach the casino with specific questions regarding the delay and the absence of a stated timeframe in their policies.

Please feel free to forward any relevant correspondence or screenshots to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

Thank you very much for taking the time to look into this case. The exact withdrawal amount is 1032.61 via Interac e-transfer. The status is pending and has never changed. I’ve attached a screenshot for you

Hi AlVaillancourt,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Dear AlVaillancourt,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite GGBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello everyone,

Thank you for giving us the opportunity to respond to the mentioned complaint. First of all, we would like to express that we are sincerely sorry that your experience did not meet expectations. Currently, one of your transactions is still being processed, and we are awaiting its completion as soon as possible.

Withdrawal times depend on several factors, including necessary checks to comply with regulatory standards and internal security procedures. Our finance department makes every effort to process requests as quickly as possible. The exact confirmation period cannot be specified, but the finance team will confirm the transaction immediately once it is ready.

We would also like to note that previous transactions have been successfully processed and credited to your account multiple times, so there is no reason to doubt the integrity of our platform. One of the earlier transactions was automatically canceled due to a discrepancy between the requested withdrawal amount and the available account balance. Therefore, we recommend waiting until the full withdrawal is completed.

We remain available here and in the live support chat until your funds are fully processed and this complaint is resolved.

Dear GGBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.