Golden Panda Casino - プレイヤーの出金は、アカウント認証の問題により遅延しています。

Good morning

I made withdrawal request 20 March 2026, after that casino has requested KYC.

I go through link and uploaded my documents : ID , proof of address and selfie.

After that casino gave me another link I dont know how many times, alot.

I have opened many links (casino gave me) and uploaded my documents to all links.

After that casino reply to my email

"Greetings from Golden Panda! 

The matter has been forwarded to our relevant team for review, and you will be updated via email as soon as possible.

We understand you're eager to have this resolved. Please rest assured that our team is constantly working on such cases, and yours will be resolved as soon as possible.

Our team truly appreciates your patience and understanding in the meantime.

We wish you a great rest of your day and remain at your disposal."

AS SOON AS POSSIBLE is never ending.

My account is not verified yet, however I am looking forward to complete verification , and I followed all links (casino gave) and uploaded my documents many times.

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Dear ALEKSANDRGAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please advise which documents you have already provided ?

I have provided my passport, and bank statement.

when exactly did you send the last one?

4 april 2026

Have you provided all the required documents as soon as possible and in the correct format? 

yes

Thank you in advance for your reply. 

Thank you for your response. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support? You may send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Hello ALEKSANDRGAN,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru