GoldenPharaoh Casino - プレイヤーの撤退が遅れています。

Been waiting since 3rd June 2025 for withdraw .

previous withdrawals had gone through fine within 24-48hrs now this

completely ignoring me through email for a update regarding it . Chat is completely useless

Dear mzz4hqcnxf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Everything is the same as the successful withdrawals , last successfull withdrawal was April time I’ve had about 4 ,

bank transfer , no bonus I never use them with them x

Hello mzz4hqcnxf,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your reply, and I apologize for the delayed response, mzz4hqcnxf. Could you please confirm that you have passed the KYC verification? Additionally, if there is any relevant communication between you and the casino, please send it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes I have passed kyc , like I say I’ve had previous withdrawals without any issue previously . Spoke to chat they said can take 21 days but that has passed now and no response through email

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear GoldenPharaoh Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

mzz4hqcnxf, I am sorry, it seem that it was a mistake from our side that this case got that far. This casino does not have a customer support, the only e-mail we could find is non-existent, so there is no way for us to invite them to the thread. Moreover, they have not ever given a response on our website, and we do not have another point of contact with them. That said, I will immediately close this complaint as unresolved, so not to waste you time by waiting for two weeks for a response which will not arrive.