GoldenPharaoh Casino - プレイヤーの撤退が遅れています。

I was win 500£ on 23/05/2025,and casino still not pay to me my winnings,I think it's not just me what waiting money from this casino,people please be careful when playing any games,sport,live games,I'm still waiting and hope si that will pay.

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GoldenPharaoh Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Katarina

1.I was playing lots time one withdrawal 200 £ was be OK,another still waiting.

2.Yes I pass Kyc verification

3.No my winnings it's from my deposit not from bonus,never use bonus from this site,beacouse all time I put small amount,not big one to take bonus,(like make deposit 100£ and you have 200 free spin),never all time playing with my money.

Kind regards

Hello,

thank you for your reply. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has many cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Pharaoh Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.