Goldwin Casino - プレイヤーは入金遅延の問題に直面しています。

Hi I believe this is my second complaint about this site not crediting my deposit to my account and ask me to wait, last time I waited 2 months and only when I raised a complaint here it get solved, I have deposited over bank transfer

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldwin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the transaction as it appears in the deposit history found in your player's profile?
• Have you made previous deposits using this particular payment method?
• Please, send the information to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas