Gomblingo Casino - 選手の退出手続きが延期されました。

I can't withdraw my funds from Gomblingo.

Some time ago, towards the end of 2025, I was playing with them. After a while, I decided to quit, and that's when my problems started.

Initially they ask me to perform a x5 Rollover. Which I do by playing roulette because it's a house rule.

After this, they still haven't released my funds. Furthermore, and this really infuriates me, they won't let me withdraw through the same channel I used to make my deposit! Only through Skrill (thankfully I have it).

How is it possible that they won't let me withdraw through the same channel I used for the deposit? If they won't let me withdraw, then logically they shouldn't let me deposit through that channel either, right?

Now they are asking me for various documents (including Skrill's documentation), which I kindly agree to and proceed to send them.

Their last update, as of February 6th, was that my documentation had been received and reviewed, and that they would contact me if they needed any further information.

They haven't said anything to me at all since.

It's unbelievable how unprofessional and unprofessional they can be with customers. I'm outraged by this casino's lack of professionalism.

I hope that you at Casinoguru can help me, just as you have done with some other houses best left forgotten.

I await your response

Warm regards

No consigo retirar mis fondos de Gomblingo.

Hace algún tiempo, a finales de 2025 estuve jugando con ellos. Pasado un tiempo, decidí retirar y aquí vinieron mis problemas.

Inicialmente me piden que efectúe un Rollover de x5. Cosa que hago jugando a la ruleta porque son normas de la casa.

Después de esto siguen sin entregar mi saldo. Asimismo, asunto que me enfada mucho, ¡no me dejan retirar por el canal por el cual realicé mi depósito!. Sólo por Skrill (menos mal que lo tengo).

¿Cómo es posible que no me dejen retirar por el canal que usé para el depósito?. Si no me dejan retirar, lo lógico y racional sería que no me dejaran depositar por ese canal, ¿verdad?.

Ahora me piden documentación variada (entre ellas la documentación de Skrill), a la cual accedo amablemente y procedo a enviarles.

La última noticia de ellos, a 6 de febrero, es que mi documentación ha sido recibida y revisada y que en caso de que necesitaran información adicional, se pondrían en contacto conmigo.

No han vuelto a decirme absolutamente nada.

Es increíble que puedan ser tan poco serios y formales con el cliente. Estoy indignado con la falta de etiqueta de este casino.

Espero que, desde Casinoguru, podáis ayudarme al igual que lo habéis hecho con alguna otra casa digna de ser olvidada.

Quedo a la espera de vuestra respuesta

Un cordial saludo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good afternoon,

Sorry for the delay. I thought I had to answer the casino.

I've attached the answers:

Have you made any successful withdrawals before? No. I've never requested one. Except this time.

Could you confirm that you have passed the KYC verification? The casino requested documentation from me via email, which I have accessed. I have sent all the requested information.

I have the emails that prove what I'm saying.

Did you accumulate your winnings with or without an active bonus? I didn't claim a bonus. Some casinos impose terrible conditions for withdrawing funds.

I await your news

Greetings

Buenas tardes,

Perd´´on por el retraso. Pensé que ten´´ía que contestar el casino.

Adjunto respuestas:

¿Has realizado algún retiro exitoso anteriormente? No. Nunca lo he solicitado. Excepto esta vez

¿Podría confirmar que ha superado la verificación KYC? El casino me ha solicitado documentación a través de mi correo a la cual he accedido. He enviado toda la información que me solicitaron.

Dispongo de los correos que atestiguan lo que digo.

¿Has acumulado tus ganancias con o sin un bono activo? No solicité bono. Hay algunos de los casinos que imponen terribles condiciones en el caso de que se pueda retirar saldo.

Quedo a la espera de sus noticias

Saludos

Dear Player,

Thank you for your response. Could you please attach a screenshot of the verification tab in your casino account?

Additionally, could you please attach a screenshot of your pending withdrawal as well?

Thank you in advance for your cooperation.

Good afternoon Attila,

I have a conversation, which I've attached, in which they don't tell me if my account is verified. They claim they'll respond by email, but all I've received by email is confirmation that they received my material.

They also told me to do it through a different browser, and what I've done is try to withdraw the money again (I think I've tried three times now) using a different device that I haven't used yet. I've attached a screenshot. I don't know what excuse they'll give for this.

I get the feeling that the casino isn't following the rules and is delaying the withdrawal.

Not to mention that they don't pay me in the same format I used to make the deposit, which would be the logical thing to do.

I await your news.

Warm regards

Buenas tardes Attila,

Tengo una conversación, la cual adjunto, en la que no me dicen si mi cuenta está verificada. Ellos alegan que me responderán por correo, pero lo único que tengo por correo es la confirmación de que recibieron mi material.

Asimismo, me indican que lo haga por otro navegador distinto y lo que he hecho ha sido realizar la retirada nuevamente (creo que llevo 3 intentos)por otro dispositivo que aún no he usado. Adjunto captura. No sé qué excusa pondrán al respecto.

Me da la sensación de que el casino no cumple con las reglas y está demorando la retirada.

Eso sin mencionar que no me pagan en el mismo formato en el que realicé el depósito, lo cual sería lo coherente.

Quedo a la espera de tus noticias.

Un cordial saludo

Hello JoseRD,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear JoseRD,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Gomblingo Casino to join this conversation and assist in addressing the complaint.

Dear Gomblingo Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JoseRD,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya