Gransino Casino - プレイヤーの引き出しが遅れており、アカウントの詳細が未解決です。

A. Good evening. I have two pending withdrawal requests from 11/27/25. Today, 12/02/25, my money has not yet arrived. After contacting the chat, they informed me that the money will be credited within 3 business days. It has been four days and I have not received anything yet. The responses are automated and they constantly say that my requests look fine and will be processed soon. They do not give an exact date and I have not received any news. I have kept all the conversations. Today they should have been credited normally and I have not received any information so far.

B. I have also sent an email to correct my last name because I made a typo so that there would be no problem with withdrawals or anything else and I have not received a response there. The first time I said it in the chat with a representative, he said that if necessary, I would be informed by the relevant department. Can't they just inform? What is the point of this delay? Just to annoy people and make us gamble our money again? I am looking for a guru's answer for both issues that have arisen. I need your help

Α. Καλησπέρα σας. Έχω δύο εκκρεμή αιτήματα αναλήψεων από τις 27/11/25. Σήμερα 02/12/25 δεν έχουν μπει ακόμη τα χρήματα μου. Κατόπιν επικοινωνίας με το τσατ με ενημέρωσαν ότι τα χρήματα πιστώνονται εντός 3 εργασιμων. εχουν περάσει τέσσερις ημέρες και δεν έχω λάβει τίποτα ακόμα. Η απαντήσεις είναι αυτοματοποιημένες και λένε συνεχώς ότι τα αιτήματα μου φαίνονται μια χαρά και θα πραγματοποιηθούν σύντομα. Δεν δίνουν ακριβή ημερομηνία και δεν έχω λάβει κανένα νέο. Έχω κρατήσει όλες τις συνομιλίες. Σήμερα κανονικά έπρεπε να έχουν πιστωθεί και δεν έχω λάβει καμία ενημέρωση μέχρι στιγμής.

Β. Επίσης έχω στείλει email για διόρθωση του επωνύμου μου επειδή έχω κάνει τυπογραφικό λάθος ώστε να μη δημιουργηθεί πρόβλημα με τις αναλήψεις ή σε οτιδήποτε άλλο και εκεί δεν έχω λάβει απάντηση. Πρώτη φορά που το είπα στο τσατ με εκπρόσωπο μου είπε ότι θα αν χρειαστεί θα ενημερωθώ από το αρμόδιο τμήμα. Αυτοί δεν μπορούν απλά να ενημερώσουν? Προς τι αυτή η καθυστέρηση? Απλά για να νευριάζουν το κόσμο και να μας κάνουν να παίξουμε πάλι τα χρήματα μας? Ανεμω απάντηση γκουρού και για τα δύο θέματα που έχουν προκυψει. Χρειάζομαι τη βοήθεια σου

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Regarding the typo in your last name, could you please specify what error you made? Did you submit a surname that's completely different from your real one, or did you make a mistake in one letter only?

Thank you in advance for your patience and understanding.

Best regards,

Veronika