Gransino Casino - 決済が遅延しているとのクレームがあります。

i Have been waiting over a week for my $700 withdrawl that’s supposed to be within 3 days and they keep telling the same thing like robots that it’s delayed which I think is bull and it’s under review pending over a week now

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Teetee22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Its says $700 but it is $750 and It’s been 2 weeks I still haven’t got my money I’ve email them and they keep telling me it’s in the final stage of the process at this point I know it’s all bull and they’re just casino gangsters. That’s not right what they’re doing and they should be shut down I hope u can help me out

Dear Teetee22,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No it’s still pending in the casino and it’s $750 not $700 I’m so upset

What is going on? I have been waiting for a response for 2 days now and it’s been over 2 weeks now I have not got my withdrawl yet for $750. . This is so frustrating

Dear Teetee22, thank you for your response, I completely understand your frustration with the delayed payment. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No it’s my first time withdrawing and my account is verified I have emailed them many times and if course frustrated asking for my money I will send over some screen shots

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Teetee22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila