Hello Fortune Casino - 当該プレイヤーは出金が遅れていると考えています。

I would like to file a complaint against Hello Fortune Casino regarding my withdrawal request.

Casino: Hello Fortune (hellofortune7.com)

Withdrawal amount: 1100

Date requested: 02.09.2025

The issue:

The casino’s banking page stated withdrawals are processed within 24–48 hours, but after making my request, I was informed it could take 7–21 business days.

I contacted support, but their responses were inconsistent, and they have since stopped replying to my emails now.

They also have not provided me with verifiable licensing details when requested.

I believe this is misleading and unfair to players. I kindly ask for Casino Guru’s assistance in getting my withdrawal processed.

Thank you

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They stopped replying to emails , and on there website it clearly says withdrawals are processed within 48H .

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still no withdrawal or any messages , emails, nothing. No updates

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No successful withdrawals before this was first one

I passed all verifications

No bonus, all winnings with my money

Dear player, have you received the money?

No, still nothing, no response to emails as well.

Dear player, could you please send us a current screenshot of your withdrawal request?

Dear player, thank you for your reply. Unfortunately, I would like to inform you that since this casino has 10 cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Hello Fortune Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.