HighStakes Casino - エラーによりプレイヤーのボーナス購入が没収されました。

I was playing "stormforger" hacksaw games, I bought a bonus $10 then a error poo up appeared and said "exit game or reload game".. I selected reload and I was -$10 less and no bonus..

For any issues HS states to contact game developers Hacksaw, IT has no contact details for this.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing. To better understand the situation and assist you as effectively as possible, could you please provide some additional details by answering the following questions?

• Could you please share any evidence regarding the issue such as your game history, videos or screenshots?
• Have you contacted casino support and asked for assistance? What response have you received?
• Share any evidence regarding the issue to my email at [email protected] or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

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Dear Hydrogrow275,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru