HitNSpin Casino - プレイヤーのアカウントはブロックされました。

Hello gpatrycja468,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of payment method did you use? Does it belong to you under your name? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello gpatrycja468,

Can you please answer to all the above stated questions? Also please write the text directly into the complaint and not by screenshots.

Hello all

We will take a guess, and assume that the player does not understand the reason of the account block.

We are hereby informing, that the account was blocked due to multi-accounting and usage of no-deposit bonuses at both:

1st account - gpatrycj***[email protected]

2nd account - gpatryc***[email protected]

Kind regards

Hello gpatrycja468,

Do you confirm that both of those accounts are yours?

Dear HitNSpin, would it be possible to forward a more visible connection between the 2 accounts as a proof to [email protected]?

Hello gpatrycja468,

So the second e-mail does not belong to you? How come they are so similar?

Dear HitNSpin, would it be possible to forward a more visible connection between the 2 accounts as a proof to [email protected]?

Hey Nick

Absolutely no problem. E-mail was just sent.

Kind regards

Hello gpatrycja468,

After reviewing the proof provided by the casino we will be now forced to close the complaint as both accounts were registered under the same details.

Please always keep in mind that you can create only 1 account in any online casino as if you breach this term, the casino can ban you and void any winnings generated.

Best regards,

Nick