The player from Germany experienced issues with their blocked casino account and confiscated funds. The complaint was rejected due to the player's lack of response to the Complaints Team's requests for further information, which prevented any investigation into the matter.
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with HitNSpin Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.