HitNSpin Casino - プレイヤーの支払いが遅れています。

Hello, my payout is always rejected. I have uploaded all documents and request immediate payment today. I shouldn't have to wait since Sunday.

Hallo meine Auszahlung wird jedesmal abgelehnt, ich habe alle Dokumente hochgeladen und verlange eine sofortige Auszahlung heute, es darf nicht sein das ich seit Sonntag warten muss.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to better clarify your situation:

• Have you made any successful withdrawals from this casino before?
• Did you play with a bonus? If so, have you completed the wagering requirements before requesting the withdrawal?
• Did you select the same payment method for your withdrawal as the one you used for depositing?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
• Have you contacted customer support for assistance with your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Greetings,

The player does not have any active/pending withdrawals.

The player's balance is zero.

Regards

Dear Tobias.Drob,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.