Hotloot Casino - プレイヤーが賞金を受け取れずにいます。

hello everybody,mine experience is that i put 100 e inside on this casino: hotloot88.io and i win 600E. That was yesterday. So i want now whitdrawall,but first a barely verfied mine account they asked id and bank statement with proof of adress okay im already nervous,so i contact support on gmail and solve this step but now when i putted payment,i putted just 100 on USDT etherium to see bcs they say its instant to e-wallet and to bank waitin 3 days. Well now im waitin 6,7 h this 100 crazy. and like max payout is 500 . so if they payout me this 100 then i will put to whitdrawall the rest. so if somebody have experiences with them? its scamm or wtf. i will let you know if i whitdrawall mine money . bcs they sike like payout is on rewiev lol so thanx good i didnt win more money,but if they dodnt pay me out? does it worth to contact the law about this and go to court? i have all evidences and screenshoots. but if somebody have some experiences with them pls let me know if you get your money or not. this is link of the casino: https://hotloot88.io/?modal=WyJwcm9tb3Rpb25zIiwiMCJd

Dear risHa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear risHa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear risHa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru