IceCasino - プレイヤーの暗号通貨の引き出しが遅れています。

Hello icecasino not giving my withdrawal,

I'm request withdrawal to my crypto wallet they not approved my withdrawal since 8 day's ,

Only 499 € withdrawal still they not giving my money,

My bank account is freeze so I'm not able to use my bank account for withdrawal request so I want to withdraw my money in crypto wallet,

My account id - 26518754

Kindly please help me ,

Please approve my withdrawal request,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sjsjajjsjsjss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear casinoguru team,

I'm made 499 € withdrawal request pending since long time,

Yes I'm made successful withdrawal before € 4999

My account verification is completed

My winnings is real money

I just want to casino approve my withdrawal request,

My account id - 26518754

My withdrawal not processed after 6 days, icecasino support told me that change payment method,

So I'm today withdrawal again in Litecoin crypto wallet,

Amount : €498

Transaction ID : 3575afd5-cb50-46c6-847a-12cfffc147f9

Kindly please approve my withdrawal request.

I don't have money to celebrate my Christmas 🎄 , so please approve my withdrawal request,

Hello Sjsjajjsjsjss,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

My account id - 26518754

Icecasino not giving my withdrawal since long time already 16 day's complete

Dear Veronika

You are talking to a fraudster from India here, who managed to get an access to the real player's account.

The account was blocked and the real owner of the account will be contacted by support and provided with instructions.

Regards

After reviewing the information provided and the evidence obtained during our investigation, we have concluded that this complaint was submitted by a person who is not the rightful owner of the casino account and used another individual’s personal information.

As a result, we are unable to proceed with the investigation, and this complaint is being closed as rejected due to fraudulent submission.