Immerion Casino - プレイヤーが賞金を受け取れずにいます。

I made a 31$ Crypto deposit with a bonus match. I lost the deposit & played the bonus in their currency IMR = USDT. The wagering requirements are significant of 60x deposit.

They don’t show the wagering, so you don’t know when it complete. So I played a significant amount of time because I was winning & way over the max withdrawl. I played alot than to ensure the wagering was completed.

I had won 1100$ before trying to initiate the withdrawl & their system converted IMR into my max withdrawal of 327$ USDT.

I expected withdrawl to be instant or no more than an hour like most crypto casinos. 24 hrs later the money is put back into my account without an email or any contact to tell me why. I contacted support & was told there will be a 2 week delay for slot providers to investigate my play ??? Ask I asked for a reason for the investigation & they did not give me one.

Now I’m a veteran player to online casinos over the last 8 years. I have played pretty much every casino online. Made probably thousands of withdrawls and never has another casino done this to me.

Now I’m not stupid & believe this is an excuse to delay payout getting customers to play & lose the winnings. Considering this was a max bonus win withdrawal of 327$ yet won 1100$. So I’m very angry at this casino, there is no good reason or do they have any right in doing this. This old casino mentality stall tactic has no part in today’s instant withdrawl era.

So please rush this to their management and let’s resolve this & they should not be doing this to customers especially on such low amounts of $ . I could see with a huge payout but for mine it ain’t right at all

Dear troyvan33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

No this is not normal at all. To delay a crypto withdrawal over 14 days on a 300$ win. For a PROVIDER CHECK to verify the legitimacy of my winnings. Yeah right, like I cheated slots, cmon this is a ridiculous excuse…

Why is it out of hundreds of other casinos I have withdrawn from, this has never happened ???

Also this type of delay (provider check) is the biggest % of complaints on all casino resolution/review sites online.

I’m disappointed in Casino gurus rating of 9.3 which is why I signed up. AskGamblers rated them 6.0 & had a large number of PROVIDER CHECK payout delay complaints !!!

Their own terms & conditions even state up to 7 day delay for such checks. Still it ain't right as an excuse to delay payments for so long on small amounts…

As far as I’m concerned this is a predatory tactic, to induce people to gamble the money away. Unacceptable proven behaviour in taking advantage of their customers. Just to line their pockets by reducing payouts to increase revenue.

Again ZERO other casinos do this except with some rare large withdrawls over 10 grand…

Well it’s been 14 days and guess what my money still hasn’t been paid out…

I have sent 3 emails to clarify everything and guess what , not 1 response !!!

Dear troyvan33,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No nothing new. Just told to continue waiting by support…

Dear troyvan33,

Would it be possible to forward your full betting history along with the e-mail communication between you and the casino to [email protected] for further review?

Looking forward to hearing from you.

Regards,

Nick

That’s just some of the communication with support. I don’t know how to forward my gaming history as it’s quite lengthy with screenshots ?

3 were 3 big wins over 100$ and one being 772 which the casino basically took the money as it was a max win withdrawl anyways. So I don’t understand what takes 3 weeks now to over 3wins basically. They haven’t answered one email I sent were I asked for justification in this.. This casino is pulling a scam by doing this hoping I spend the money just like all the other complaints about this casino…

Yup just let it go another week & another week and maybe this moron will blow the money and life moves on and everyone will just ignore that IMMERION CASINO IS STEALING FROM EVERYONE.. And with such a high rating on here hmmmmm

It’s only closing in on a month of a BS provider check that we all know isn’t even happening but it’s ok



Publish that you thieves

Gimmie a break you crooks

Casino guru supports this thievery right!

Dear troyvan33,

Thank you for reaching out. Kindly note that submitting multiple replies without any relevance may delay our response rather than expedite it, so we appreciate your patience.

I have now forwarded your case to my colleague, Stefan ([email protected]), who will be assisting you moving forward.

Wishing you the best in resolving the matter.

Kind regards,

Nick

Sorry it’s been a month these guys have delayed on a supposed provider check of 6 hours of slots play… This is ridiculous you guys support this casino and rate them so highly cause this is common practice in their part and everyone just turns a blind eye ???

Dear troyvan33,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an Immerion Casino representative to join this conversation and participate in resolving this complaint.

Dear Immerion Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Of course Immerion casino takes the full 7 days to even respond. Just Stop the games & be honest here, there is no provider check happening !!! This is a predatory tactic to delay payment hoping I blow the winnings…

If they were suspicious about the legitimacy of my winnings, why is the money back in my account & usable to gamble with ??? It’s been OVER A MONTH NOW IMMERION & Im not blowing the money ok…

So just end this charade & pay me out already. IMMERION took over 30 deposits but I win a small amount for the 1st time & they pull this BS nonsense. Other casinos just don’t do this to their customers & that’s a Fact…

I’ve withdrawn thousands of times from hundreds of casinos the last 10 yrs. Longest wait ever was 7 days. Last cpl yrs most are paying out in 15min to 24hrs max on crypto. Also never been questioned about the legitimacy of my slots play winnings? It doesn’t even make sense, slots are not cheatable !!!

Doing this to customers will make them never want to play there again. This practice/procedure is only regularly done by Immerion casino & their sister sites. Read every different gambling review site & vast majority of complaints is this same issue. People are not stupid !!!

I’m so fed up with this casino. It’s been 35 days & their support agents just tell me to remain patient as they are trying their best to speed up this process for me lmao 😂

I’ve sent 5 emails as support said a manager would respond & give me more info. I got not 1 response in 34 days, which is just so unprofessional…

I can’t believe they are licensed or that they have any customers left. The high rating in here needs to be looked into, so people are aware of their shady behaviour…

FYI.. I was wrong about how long my playtime was. It wasn’t 6hrs, I only played for 2.5 hrs start to finish, with only 3 slot bonus wins that were over 100$. THAT TAKES 35 DAYs TO CHECK??? BS IT DOES !!! THEY NEED TO BE BLACKLISTED !!!

Dear troyvan33 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Immerion Casino Representative

What the heck does KYC have to do with this now ??? This is so crazy, just freaking PAY me already… OMFG !!!

Dear Immerion Casino,

Could you explain why is the player's withdrawal request not working?

Please keep us updated regarding the matter.

I'll be awaiting your reply.

@ Stefan CASINO GURU > Can you read all below this initial paragraph that shows the steps this casino takes to purposely delay every withdrawl by atleast 2 months with every customer. Most people end up blowing the money before the 2 months as designed by the casino. So my question is can we report the casino with proof of what they are doing to people. Can we not report them to their gambling authority that licenses them ? Would that get them in trouble enough to threaten their license ? So maybe they stop doing this to innocent people that don’t deserve this. Or is there another way I can report this casino to someone that will step in & stop them? It’s such obvious predatory behaviour & It shouldn’t be allowed without consequences !!!

Also your rating for them needs to readjusted & lowerred to warn people…

The more I look into complaints about this casino, reading the complaints sections on gambling sites like here & ask gamblers etc. It’s really scary how similar everyone’s story is. They all follow the same script & the same timeframes. It goes like this>>>

1.Withdrawl is denied & Locked…Customet advised a Provider check is required to validate the legitimacy of the winnings ???

2.Support advises a 14 day timeframe to complete this provider check…

3.14 days passes & withdrawal still locked. So customer opens a complaint case on a gambling site like Guru…

4.Casino doesn’t respond to the complaint site until the last min of the countdown. At this point it’s been 30 days in every complaint case that I’ve looked at & it was 35 days for me…

5.Casinos first message in the complaint case will say the same thing for every case I’ve looked at..Like it’s a robot.. Message reads that their KYC dept. will be notified & respond to the problem??? But the issue is with delayed withdrawls waiting for a provider check ???

6.Casino plays dumb & waits another week then declares that the provider check is good & completed. Go ahead & withdrawl is ready…

7.Customer attempts a withdrawl but 24hrs later the withdrawal gets rejected & gets blocked again…

8.Casino now says they need KYC done. Yet there is no KYC section on their website.. They email it in 3 steps & make you do 1 step at a time. It takes 3 days until they email the next step. Yet they could email all 3 steps at once. That doesn’t help their designed delay process though…

9.Final step is done with & niw withdrawal is finnally possible. They have no more moves at this point. Anybody that made it this far, is right around the 2 month mark. They exhausted & delayed to their max now…

10.Most customers never make it to final step. Most end up blowing all the money in frustration during all delays. Just like the casino had planned, that’s why they make everybody do this nonesense…

Now Obviously they lose every customer that they put through this . So I don’t understand why they think it’s a smart plan… They will lose much more money on all the lost customers !!!

Stefan look at all the complaint cases on ask gamblers with these guys. It’s all the same story & tactics to delay & same timelines…

So the next step the casino is gonna use on me is waiting longer to reply. They will say the provider check is done & I that I can withdraw…. keep reading I will be denied again though.. I already know this future>>>

After withdrawal gets denied then they will ask me to do KYC…But in 3 steps & each step takes 3days. So the KYC will take another week or more to delay me even further… They don’t have a KYC spot on their website. They only do KYC by email & only when they ask for it… I already asked support if I could do KYC so I’m not delayed further & they said NO…

AGAIN THIS IS ALL PLANNED TO DELAY WITHDRAWLS AS LONG AS POSSIBLE AS MOST PEOPLE GET FED UP & GAMBLE AWAY THE MONEY & that’s what the casino wants so they reduce payouts & revenue!!

Yhh by g no

Since I knew before hand they would ask for KYC to delay further. I emailed them in April asking to do it now…I sent 5 seperate emails & they never answered once!!!

See they wait out the full 7 day timer to respond. Yeah its not obvious that they are purposely delaying withdrawals. Next is the lengthy email KYC verification even though I’ve been asking to do it since April. Also this was a crypto deposit which shouldn’t need KYC verification & there is no place on their website to submit KYC verification. What a joke this is over 300$

Dear Troyvan33 and Сasino Guru,

Please be advised that we have received a response from the provider.

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Immerion Casino Representative

Dear Immerion Casino,

Could you please state if the player can withdraw the funds?

I'll be awaiting your reply.

Withdrawal has been processing for 5 days now..This casino doesn’t give up with nonesense…

I already know they will deny my withdrawal & they will ask for a lengthy KYC verification…So they can drag this on a couple more weeks… They done it with every customer complaint Ive found online… Again I asked to complete the KYC in April as I knew they would do this.. Also support has repeatedly denied me, saying KYC isn’t necessary… Yeah right, this casino is so dirty…

Again casino GURU you can’t be blind to this casinos tactics in delaying payouts.. I again ask that their rating be significantly lowered & 100% shouldn’t be a high safety rating of 9.3… that’s not right & your misleading people to play there & have to go through this….

Dear Troyvan33 and Сasino Guru,

The player successfully withdrew his funds, 

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Immerion Casino Representative

Yes surprisingly 50 days later, I have received my winnings from Immerion Casino. I can’t say I’m happy or excited as they took all the fun out of winning & made this such a terrible experience. I thank them for atleast forgoing KYC verification like they usually do to others. Probably cause I already called them out on it…

Without a doubt I will NEVER PLAY at Immerion casino EVER again. I hope they see it’s bad business putting people through this. A 50 day wait for a 300$ crypto payout is ludicrous these days. With so many instant payout casinos, that would never treat people like Immerion does regularly to most of their customer base. They took all the fun out of winning. I legit feel like I worked hard for this money & didn’t win anything. If they don’t stop doing this, eventually they will go bankrupt !!!

Dear troyvan33,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan,Casino.Guru