I chose Immerion because their support speaks in my language. I chatted with them, and they replied adequately, without using template phrases. And they helped me figure out how to activate the cashback.
I have been sending them the requested documentation over and over again, they do not answer me, the chat does not help you and I have 550 euros withheld, do not play here, they do not give you your money, forget about it, like me, they keep it. A very bad experience that makes me anxious.
Llevo mandándoles y mandándoles una y otra vez la documentación solicitada no me contestan el chat no te ayuda y tengo 550 euros retenidos no jueguen aquí no les dan su dinero olvídense de el como yo se lo quedan muy mala experiencia que me lleva a la ansiedad
彼らに適した迅速な入金
The fast deposits that suit them
Los depósitos rapidos q le convienen a ellos
出金がブロックされ、アカウントが確認されず、チャットも役に立ちません。
Withdrawals blocked, account not verified, chat is of no help.
Retiros bloqueados,no te verifican cuenta, el chat no te ayuda a nada.
Hello! I’ve been playing at this casino for some time now. Today I wanted to withdraw my winnings after making deposits totaling around 200 euros. I won 1,400 dollars. First of all, they didn’t let me withdraw the entire amount, which I understand, but when I tried to withdraw in smaller portions as their assistant suggested, I noticed that after the second withdrawal, it stopped working. The assistant advised me to clear all cookies and try again after 15–20 minutes, but unfortunately, I haven’t been able to log in since then, which means my funds are now blocked. What should I do?
Please note that your account is currently undergoing a verification procedure, which is why withdrawals are not available at the moment. An email request was sent to your address earlier today, we kindly urge to provide the necessary documentation to complete the process and enable withdrawals.
If you have any questions about the process, please do not hesitate to contact our support team, who will be glad to offer more details!
I’ve enjoyed using Immerion Casino so far — the site runs smoothly, it’s easy to navigate, and deposits have always gone through quickly. Support has been polite and helpful whenever I’ve reached out, which I really appreciate.
I recently requested a £600 withdrawal by bank transfer (no bonus used), which was cancelled pending verification. I’ve already provided all the requested documents and I completely understand that these checks are part of the process.
That said, having read through some of the feedback here about repeated KYC delays and game check hold-ups, it’s a little worrying as a new player. I’m hopeful this will just be a short wait and that my experience will turn out positively — I’ll be happy to update this review once my £600 has been received.
フレンドリーなカスタマーサポート
Friendly customer support
スムーズなウェブサイトレイアウト
smooth website layout
モバイルで快適に動作するゲームの豊富なセレクション
good selection of games that run well on mobile
新しいプレイヤーとして、Casino Guru に関する次のような懸念すべきフィードバックが多数あることに気づきました。
As a new player, I’ve noticed a lot of concerning feedback on Casino Guru about:
KYC と検証の時間が非常に遅い。
Extremely slow KYC and verification times.
書類が承認された後でも支払いに長い遅延が発生します。
Long payout delays, even after documents are approved.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Security of the account and its funds are of utmost importance to us, which may require an additional verification request, to ensure that only you have access to the account and the funds are never lost. We do our best to complete this process as quickly as possible, without compromising the security of the checks, as required by our licensing obligations. We hope for your understanding.
Every time I make a deposit it takes forever to reflect in my account. My previous payment took 6 days, yes 6 days, to reflect in my account. I contacted live support and sent them the proof. I emails support with proof of payment but just the same response " Provided the case to the relevant department" and we are actively working on the issue" I sent multiple emails and had to check in my account every day. Then 6 days later the money is in my account. The casino did not even bother to let me know the issue is resolved I just noticed when I checked again. Now exactly the same. Made a deposit, no money, have to wait 24 hours... but still nothing even though the proof have been sent. Skrill payments reflect immediately. Anyway, this will be my last time depositing at this casino.
ウェブサイトのサポートはすぐに対応してくれますが、それだけです。解決策はありません。
Support is quick to respond on the website but thats it. No resolve
Thank you for letting us know. We value your feedback and will use it to improve our service. Our commitment is to process withdrawals efficiently, while respecting financial processes. Improvements with our payment partners are ongoing, and we appreciate your patience.
I registered here recently. While I was figuring things out, I found their rules section - everything is described in detail. That built trust. I made my first deposit and got a bonus. The wagering is a bit high, but that's standard. So far, everything is clear and transparent. We'll see how it goes
高速登録
fast reg
サポート
support
ゲーム
games
Immerion Casino
親愛なるロールローラー様
あなたの優しい言葉に感謝します。私たちのチームはこれを読んでとても興奮しています!
よろしくお願いします、 イマーリオンチーム
Dear Rollroler,
We’re grateful for your kind words, our team will be excited to read this!
I have to say, my experience with this casino has been extremely disappointing. Withdrawals take forever, and I’ve had more than 10 attempts canceled without any clear explanation. The site keeps crashing constantly, making it almost impossible to play, and their customer support gives vague or misleading answers. It honestly feels like they intentionally mislead players just to get deposits. I would not recommend this casino to anyone
Our goal is to provide great service, we’re sorry we fell short this time. We place the utmost importance on fairness and the timely completion of services. A withdrawal may only be paused or canceled for reasons outlined in our Terms, which we display in full to ensure players are always informed. On occasion, delays may occur within the banking system. Should this happen, we ensure the funds are quickly returned to your game balance.
They lie for no reason, they don’t pay out, withdrawals get rejected a hundred times, they claim you need to wager the bonus plus deposit 15x but in the end it’s 60x the bonus. Hahahaha… it’s just insane how corrupt this fraudulent casino industry has become.
Thank you for letting us know. We’re committed to improving and hope to serve you better. We are committed to timely withdrawal processing, balancing efficiency with compliance requirements. Ongoing efforts with our payment partners are aimed at making transactions seamless. Thank you for your understanding.
This casino not paying withdrawal at all. Each time they cancel your withdrawal after 3 days(processing it) with different reasons: I passed KYC 2 times I passed "Provider check 2 times" They couldnt withdraw to my CC, while accepting Deposit from this Card. And they have connection with Revolut. My card is from Revolut. 35 days past from first Withdrawal request. They also didnt send you an email when its canceled.
Casino very bad better to play in demo mode that will be the same. If I manage to withdraw it will be a miracle, I've been waiting for the game provider to check for over 4 months.
Casino muito ruim melhor jogar no modo demo que será a mesma coisa. Se conseguir sacar será um milagre, estou esperando o provedor do jogo verificar tem mais de 4 meses.
We apologize for your negative experience and appreciate your honest review. We strive for transparency and fairness in gameplay at all times. As such, we partner with reputable game providers to monitor all games and ensure players adhere to rules, as set by the provider, to ensure that bad actors do not detract from the experience of regular players. Such checks do not imply bad faith from the player who is undergoing it, but if initiated, the procedure must be completed before we can resume uninterrupted gameplay. This helps us maintain a healthy gaming environment for all players!
I am still waiting for more than 3 months to be able to withdraw my money. kyc is delaying the document verification processes, not responding to emails. Support keeps promising and promising that they will contact me soon. Very bad casino. Scammers
Thank you for your feedback, it helps us improve and deliver a better experience. The safety of your account is essential to us. To guarantee its protection, we may need to request additional verification. These checks are performed swiftly and always in accordance with licensing requirements.
At the moment we see that the verification was successful and you have completed the withdrawal. We hope this concluded your concern.
I didn't run into any major problems or scams. Overall, everything's pretty fair, the payments are stable, and support is always there when you need it.
Immerion Casino
親愛なるセナルダー様
ご意見をお寄せいただきありがとうございます。ご訪問を楽しんでいただけたことを嬉しく思います。
よろしくお願いします、 イマーリオンチーム
Dear Cenalder,
We appreciate your feedback, glad you enjoyed your visit!
Well, this casino is one of the worst I've ever played at, not to mention number one, you're not even finished playing and the total balance for that round is already showing up, so you lose your enthusiasm for the game Then rtp opa, if I'm not mistaken, is the worst rtp I've ever encountered in casinos Stay away from these casino companies.
Bem este casino para não falar é dos piores que já joguei ponto número um você está a jogar ainda nem acabou a rodada e já aparece o saldo total dessa rodada já perde logo o ânimo de ver o jogo Depois rtp opa se pouco me engano é o pior rtp que já encontrei em casinos Se afastem destas companhias de casino
Wagering your deposit 10x (no bonus used) is crazy in the first place.
Once you hit something and want to withdraw crypto (that for normal casinos takes 10minutes) for them takes 24-48 hours on a weekday. At least that I was told.
After good 36 hours my balance was back to my account with locked withdrawal options as it was "undergoing provider review". Once asked which win and which provider they can’t say, cause they don’t want us to ping provider and get legitimacy check ourselves. And wait, it taks up to 14 days to confirm.
In other words they are using this strategy to keep your balance up and running until you will decide to play again and lose.
This is the worst casino in terms of generic emphaty and player understanding, I know it’s a business but fair play is to allow your players to withdraw if they win.
It was a very easy-to-use casino with a rich bonus menu. However, as other reviews have said, as soon as I made a slightly higher withdrawal request, I started to receive an incomprehensible response... All withdrawal requests are suspended to ensure fair play by the provider... It seems that it takes about 14 days, but in some cases it may take longer... Will this actually lead to a withdrawal? Of course, I have never been told anything like this at other casinos, so I think this casino has a lot of questions. I am writing this so that other players do not have the same experience, so please use it as a reference. For now, I have to say that it is a very disappointing casino. It may be fine if you just want to play slowly.
We sincerely apologize for your experience and hope to have the chance to make it right. We strive for transparency and fairness in gameplay at all times. As such, we partner with reputable game providers to monitor all games and ensure players adhere to rules, as set by the provider, to ensure that bad actors do not detract from the experience of regular players. Such checks do not imply bad faith from the player who is undergoing it, but if initiated, the procedure must be completed before we can resume uninterrupted gameplay. This helps us maintain a healthy gaming environment for all players!
At the moment we can see that the process was concluded without further concern and the funds have been withdrawn. We hope that this addressed your concern and hope to see you in the future with us!
Immerion is an easy to use site but could have a bigger variety of games, I'm just being honest. The support team was cool when I needed help with something, but withdrawals sometimes dragged on due to their fraud checks. On the flip side, it's free to use, so no hidden fees sneaking up on ya, which is dope. Give Immerion a spin for casual gaming.
Thank you for your fantastic review! We're thrilled to hear you're enjoying your experience with us. We work hard to provide a seamless and enjoyable gaming experience, so it's fantastic to know you're happy with our game selection, smooth functionality, and user-friendly interface.We especially appreciate your feedback on our fast and efficient deposit and withdrawal processes.Thanks again for choosing us! We look forward to continuing to provide you with a top-notch gaming experience.
My journey with Immerion Casino has been a thoroughly enjoyable experience. The website’s design is both elegant and intuitive, making it simple to explore the diverse range of games available. I was impressed by the high-quality graphics and smooth performance that kept me engaged throughout my gaming sessions. The bonuses and promotions offered are generous and come with fair terms, instilling a strong sense of trust in the platform. I was also pleased with the variety of secure payment options that allowed for hassle-free transactions. The customer support team is friendly and professional, always ready to assist with any inquiries. Overall, Immerion Casino offers a balanced blend of entertainment, security, and excellent service, making it a highly recommended online gaming destination.
We're thrilled to receive your positive feedback! It's fantastic to hear that you had a great experience at our online casino. Our team works tirelessly to provide our players with an exceptional gaming environment, and your review reaffirms that we're succeeding. Thank you for choosing us, and we can't wait to provide you with more excitement and rewards in the future!
My experience at Immerion Casino has been nothing short of exceptional. The website is modern and easy to navigate, making the entire gaming process smooth and enjoyable. The selection of games is diverse, featuring everything from classic slots to innovative live dealer options, ensuring there is something for every kind of player. The bonus promotions are very attractive and come with transparent terms that build trust in the platform. I was particularly impressed with the secure and efficient payment methods available, which made every transaction worry-free. The customer service team is prompt and helpful, always ready to address any questions I had. Overall, I am extremely satisfied with Immerion Casino and would highly recommend it to fellow gaming enthusiasts.
Immerion Casino
親愛なるデリオレ様
楽しい時間を過ごせたと知らせていただき、ありがとうございます。感謝します!
よろしくお願いします、 イマーリオンチーム
Dear Delliore,
Thanks for letting us know you had a great time, we appreciate it!
Okay, so I've been around the block when it comes to online casinos. I can say that Immerion is legit. 💪 The site is easy to navigate, support is always there when you need 'em, and the games are plentiful. Good vibes all around.
Immerion Casino is a totally solid platform for anyone looking to chill and play some games. I love their cashback feature, it's like a little perk that keeps you going. Game variety is on point, something for everyone for sure, and the site itself is smooth and user-friendly.
Thank you for your fantastic review! We're thrilled to hear you're enjoying your experience with us. We work hard to provide a seamless and enjoyable gaming experience, so it's fantastic to know you're happy with our game selection, smooth functionality, and user-friendly interface.We especially appreciate your feedback on our fast and efficient deposit and withdrawal processes.Thanks again for choosing us! We look forward to continuing to provide you with a top-notch gaming experience.
Immerion Casino has quickly become one of my favorite places to play online. I’m not in it for the huge jackpots, but for the fun and excitement of playing, and this casino delivers just that. The site is well-designed, easy to navigate, and loads quickly, which I really appreciate. The variety of slots keeps me entertained for hours, and the promotions are generous, offering plenty of bonuses and free spins. It’s the perfect place to relax and enjoy some casual gaming after a long day.
We're thrilled to receive your positive feedback! It's fantastic to hear that you had a great experience at our online casino. Our team works tirelessly to provide our players with an exceptional gaming environment, and your review reaffirms that we're succeeding. Thank you for choosing us, and we can't wait to provide you with more excitement and rewards in the future!
Did a free spins bonus using the casinoguru free code and won money went to deposit and had to deposit which i did too withdraw the free spins money. Won on that withdrew and woke up to a banned account with no reasoning or email.
We’re sorry to hear about your visit. Please know your feedback is valuable to us. Our team strives for complete fairness for all players, requesting adherence to our Terms. To improve clarity, they are always available to see via the footer of the website page. Unfortunately, if we detect a breach of these Terms, we are forced to end our cooperation. We do not take such decisions lightly but we cannot breach the trust of other players and undermine the principles of fair play. We appreciate your understanding in this matter.
Immerion Casino offers everything I’m looking for in an online casino. I play mainly to unwind, not necessarily to win big, and the site’s design and smooth performance make that easy. The variety of slots is impressive, with tons of different themes and features to explore. The promotions are also a highlight — they’re generous and keep me coming back for more. After a busy day, Immerion Casino is my go-to spot to relax and have fun.
Not sure what to say convert my winnings to crypto after over 5000 worth of wagering try to withdrawal and sent back to my account with no explanation. Try to contact support and not a real human just a bot. Now I have more than tripled my winnings and wondering what is going to happen after review. Am I going to keep my winnings or am I just going to get some excuses why they came to such decision. Hope all is going to work out seem too good to be true.
We appreciate your honesty and are sorry for any inconvenience you experienced. To maintain fairness and transparency, we work with respected providers who enforce rules and oversee play. These checks, though standard, are important safeguards and help preserve an enjoyable community.
To help players with any matters, we currently employ a full support team, available via live chat or email and we do not utilize bots or artificial intelligence.
I’ve been playing online casinos for years, and Immerion Casino is one of the places I always come back to. I’m not chasing a life-changing win; I’m just looking for a fun, relaxed gaming experience. The site is beautifully designed, bright, and tropical, which makes it easy to escape and immerse myself in the games. The variety of slots is impressive, and there’s always something new to try. Plus, the promotions are always generous, which adds extra excitement to every session. Immerion is a great place to unwind without the pressure to win big.
私はプロのギャンブラーではありませんが、長い一日の後にオンライン カジノ ゲームでリラックスするのが大好きです。Immerion Casino には、高速で簡単にナビゲートできる Web サイトと、素晴らしいスロットの多様性など、必要なものがすべて揃っています。提供されているプロモーションは本当に寛大で、ログインするたびに新しいゲームを発見できるのは素晴らしいことです。サイトの動作がスムーズで、すべてがすばやく読み込まれるのが気に入っています。全体的に、リラックスしてゲームを楽しみ、途中でちょっとした賞金を獲得できる素晴らしい場所です。
I’m not a professional gambler, but I love to unwind with online casino games after a long day. Immerion Casino has everything I need – a fast, easy-to-navigate website and a fantastic variety of slots. The promotions they offer are really generous, and it’s great to discover new games every time I log in. I appreciate how smooth the site runs and how quickly everything loads. Overall, it’s a great place to relax, enjoy some gaming, and maybe win a little something along the way!
良いサポート
good support
ジャックポット
jakpots
支払い
payouts
Immerion Casino
アンドレアドロ様
温かいお言葉、ありがとうございます！楽しい時間を過ごしていただき、大変嬉しく思います。
よろしくお願いします、 イマーリオンチーム
Dear Andreadro,
Thank you for your kind words! We’re thrilled you had a great time with us.
I've been hanging out at Immerion for a few months now, and I gotta say, I'm loving it! They've got a killer selection of games, and every time I win, the payouts are legit and quick. The site itself is super easy to use, and I’m always stoked on the bonuses and promos they throw my way. Immerion is the gold standard for online casinos, for sure
Thank you for your fantastic review! We're thrilled to hear you're enjoying your experience with us. We work hard to provide a seamless and enjoyable gaming experience, so it's fantastic to know you're happy with our game selection, smooth functionality, and user-friendly interface.We especially appreciate your feedback on our fast and efficient deposit and withdrawal processes.Thanks again for choosing us! We look forward to continuing to provide you with a top-notch gaming experience.
so I’ve bounced around a bunch of online casinos, and Immerion actually feels like it’s a step above the rest. I was really digging the fact that they actually seem to care about fair play, which is not always a given. The games are great, don’t get me wrong, they could use a couple more providers to round things out but, whatever. They definitely hit it out of the park with deposit options, making it super easy to get in on the action.
We're thrilled to receive your positive feedback! It's fantastic to hear that you had a great experience at our online casino. Our team works tirelessly to provide our players with an exceptional gaming environment, and your review reaffirms that we're succeeding. Thank you for choosing us, and we can't wait to provide you with more excitement and rewards in the future!
私はこのカジノに登録し、数日間で数回プレイしました。ゲームやプロバイダー、ボーナス、キャッシュバックなど、幅広い選択肢があります。気に入っていたのですが、ある日、2025年1月30日に幸運にも3,500ドル以上の賞金を獲得することができました。そこで、いつもいくらかキャッシュアウトしようとしましたが、1日あたり950ドルの制限があることがわかりました（私にとってはもっといいと思います）。そこで950ドルを引き出し、2日目（2025年1月31日）にさらに950ドルを出金しました。数日後、ログインすると、通知やメールもなく、すべての金額がゲーム残高に戻っていました。チャットサポートに連絡したところ、ゲームプロバイダーは私のゲームの勝利セッションを「レビュー」して、支払いが公正であったかどうかを確認する必要があると言われました。はい、あなたが正しく読んだ通りです...これは大きなジョークだと思います。プロバイダーが「そのゲームが3kを支払うはずがない」と言うようなものです。笑。（それがどんなゲームだったか疑問に思うかもしれませんが、それはHacksawプロバイダーのTHE HAND ANUBISでした）そこで、次に何をすべきか尋ねたところ、彼らはその「レビュー」が完了するまで何も引き出せないと言いました。最低2週間以上続きます。しかし、その間にいつでも無制限に入金できます。）。ImmerionカジノとYbetsカジノにつながりがあるかどうかはわかりませんが、Immerionカジノに登録してから、そのYbetsからもメールが届き、よく似ています。1週間以上経ちましたが、まだ引き出しができません。このカジノは Guru casino によって推奨されており、信頼できるように思えたので登録しましたが、大規模な詐欺ではないかと推測しています。皆さん、気をつけてください。
I have registered to this casino,and played several times in few days. They have a large selection of games and providers,bonuses,cashback ,etc. I like'it ,until one day on the 01.30.2025,i had a lucky hand and managed to raise a winning of over 3.5k $. So i usualy try to cashout some of it, and i see they have a 950$/day limit (thats finer by me ,i say). So i withdraw 950$,then on the second day (01.31.2025) another 950$ . after few days i login to see that all the amount was back into my game balance,without notice or e-mail about it. I contacted chat support,and they sayd that the game provider have to "review" my game winning sesion,to see if it was fair paymant.Yes u read right...i say this is a big joke, its like the provider will say that : " there is no way that game could pay 3k" 🙂)lol.(If u wonder what game was that,it was THE HAND ANUBIS, Hacksaw provider) So im asking what to do next,and they say that until they finish that "review" i canot withdraw nothing,and it lasts minimum 2 weeks or more. But in the meantime i can always deposit more,unlimited 🙂). Idk if the immerion casino and the Ybets casino have a connection,but sience i registered on the immerion casino i recive e-mails from that Ybets aswell,and they look alike.Its been over 1 week now,and i still canot do withdraw. This casino is recomended by the Guru casino,thats why i registered,because seems trustble,but i am guessing its all a big SCAM. So be carefull everyone.
We regret any inconvenience caused and appreciate your feedback. Our mission is to ensure fair and transparent gameplay for all. By partnering with leading providers, we prevent misconduct and safeguard compliance. Routine checks are protective measures and must be completed before uninterrupted play continues.
As someone who enjoys playing online casinos for fun rather than chasing massive wins, Immerion Casino is the perfect fit. The site design is sleek, and it loads incredibly fast, which is a big plus for me. The selection of slots is fantastic, and I’m always discovering new ones to try. The promotions are also very generous, making the whole experience feel even more rewarding. If you're just looking to unwind and enjoy some quality gaming, this casino is definitely worth checking out!
