iNetBet Casino - 出金拒否後、プレイヤーのアカウントは閉鎖されました。

Inetbet. I came across a no deposit free spins bonus for inetbet, I had $50 after the wagering requirements and submitted a withdrawal after completing all steps they also said I needed to make make deposit before I could withdraw for a further verification step and then they would process it. I decided to play the $50 and lost it and the bonus was gone in my profile no longer active, however there may of been a few cents left under 10xents, I then deposited litecoin to the value of about 120usd, for a bonus code that gave $300 on top of a minimum $100 deposit. The original small bonus had been played down to nothing, maybe 0.1-0.6cents. i then made a substantial deposit and after a while and finally got a win, i adhered to all terms and conditions of wagering the bonus portion. I have zero concern or doubt that I breached anything at all. i completed the $20,000 wagering requirement. After 6 hours of playing, however they declined paying me my $6,000 dollar winnings because i had an existing winning (the cents left before I made my new real money new session deposit, which also had been fully wagered) The email I received declining the withdrawal said that as the winnings (a couple of cents) were made in part with a previous bonus during which I supposedly made an $18 bet (which I don't believe). As a result of the couple of cents from a completed and lost bonus combining with my real money deposit and because I had gone beyond Max wager in the couple of cents won i had gone above the max wager so even though that bonus was gone and not active was in my account when i deposited my next $150, they said that because of winnings won outside of t&cs being part of the balance that (the cents) they would not pay me my 6k winnings i won on the $150 new session real money deposit.

In the next sentence they told me my account was suspended. So I cannot review my gaming history data.

How can you help?

I play honestly and fair, and legitimate wins are rare between losses. I'm so dissapointed and have knots in my stomach.

Thanks in advance.

Cheers,

Jack ***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iNetBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino accused you of breaching the maximum bet during bonus play?
• Could you please share screenshots of your bonus history, showing when you accepted bonuses in the casino, if available?
• Could you please share screenshots of your deposit history showing when you made deposits at the time of the incident, if available?
• Have you passed account verification?
• Could you please share with me your communication with the casino regarding the accusations made against you and the reasons for the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jacko777089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.