Instant Casino - プレイヤーのアカウントが制限され、賞金の支払いが遅延しています。

Hello on March 13 I deposited 250 euro’s in the morning. I was playing with them for over 1,5 months.

That afternoon they restricted my account because I’m from the Netherlands and now 2 months later they still didn’t return the remaining balance of around 205 euro’s.

In the morning they accepted my deposit and since that afternoon they’re keeping it hostage. i signed up, played for almost 2 months and then ban me for being Dutch.

I’ve sent over 50 mails and after 2 month there is still no update nor any information provided. Only thing that they say is that they’re working on it and I will receive an e-mail when there is an update.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify when you registered your account in the casino?
• Was your account verified? When did you pass account verification in the casino?
• Was your player's profile filled out with your accurate personal information before you deposited and played?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas