Instant Casino - プレイヤーの出金が遅れている。

Hello Casino Guru,

Sadly today I have to use your help, for these guys to finally pay my 25 (TWENTY-FIVE) euros withdrawal. Yes, as lame as it sounds, they are holding a withdrawal of 25 euros.

I can't even imagine what they would do if someone tries to withdraw 4-5 figures.

I requested it on 30-08, and today 01-09 after +70 hours, it hasn't even been processed or changed status.

They state on their T&C that withdrawals are processed *within* 24 hours. Funny

Funny enough their name is InstantCasino, I think InstantDeposit and EternalWithdrawal fits better.

WITHDRAWAL

EUR 25.220000000000000000

30 Aug 2025 01:59

INITIATED

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, my withdrawal was never received.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

1. No
2. I can confirm that KYC is fully done on my account, they haven't requested anything else.
3. My winnings were made without any active bonus, using only real money.

I don't really wanna fight over 25 euros anymore, I've really dropped every data needed and still didn't receive any money from this casino.

Hopefully this case brings their reputation to 0. They don't deserve anyone to play in there, you deposit, *get your money instantly*, decide to cashout your winnings, and figure out you will have to wait as much as they want to receive your winnings.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Samuel (samuel.s@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear s0ev61,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Instant Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Instant Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

The withdrawal is on hold pending completion of KYC verification. The player has been informed of the necessary steps to complete this process. 

Kind regards,

Instant Casino Team

Dear all,

Thank you to the casino representatives for the provided update regarding the withdrawal. I understand that the withdrawal is on hold pending completion of the KYC verification and that the player has been informed of the necessary steps.

I would kindly ask s0ev61 to keep me informed and let me know about any progress in this complaint.

Dear s0ev61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

KYC is complete

Hello s0ev61,

Could you please confirm whether you have already requested a withdrawal after completing the KYC verification? This information will help me determine how to proceed further with your complaint.

I have not received my withdrawal yet, it's been almost 2 months. I hope this casino gets blacklisted soon.

Hello Instant Casino Team,

I hope you’re doing well. Could you please provide an update on the player’s pending withdrawal? According to the player’s message, it has been almost two months since the request was made, and the funds have not yet been received.

It would be greatly appreciated if you could clarify the current status of the withdrawal and let us know if there are any specific reasons or internal procedures contributing to the delay. This will help us better understand the situation and work together toward a fair resolution.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello there,

I would like to inform you that I’m actively trying to help resolve this situation and I’m currently awaiting further updates. In the meantime, could you please let me know if there is anything new on your side? Any update from you would be greatly appreciated.

Please also note that I’m extending the timer for the last time to allow a bit more room for this complaint to be resolved.

Thank you, and I’m looking forward to your reply.

Hi there,

After reviewing the case internally, we can confirm that the player’s KYC verification has not yet been fully completed. Our team contacted the player on October 23rd, and a follow-up email was sent recently, requesting the necessary documents to finalize the verification process.

As of now, we have not received the required documentation from the player. Once the verification is successfully completed and approved, the pending withdrawal will be processed accordingly.

Best regards,

Instant Casino Team

Hello everyone,

Thank you to the casino for the update and clarification regarding the KYC status.

s0ev61, could you please confirm if you received the emails mentioned by the casino and whether you have already sent the requested documents?

If possible, please also provide supporting evidence, such as screenshots or copies of your communication with the casino. You can either upload them here in the thread or forward them to my email (samuel.s@casino.guru) for verification.

Thank you for your cooperation and understanding.

Dear s0ev61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru