IviBet Casino - プレイヤーの撤退は遅れており、解決されていません。

On October 15th, I requested a withdrawal of €875 from my Ivibet account using a prepaid card, but it was rejected several times. Subsequently, I requested a withdrawal via bank transfer to my Skrill account, but the transaction either couldn't be completed or Ivibet failed to process it. Since then, I have contacted Ivibet over 20 times, both through the app's chat and by email, explaining that I made the withdrawal using a different payment method. However, they always end up requesting the same documentation that I have already sent them multiple times. They also request a document that the bank doesn't issue, and I have already shown them the bank's response indicating that they don't issue this document. In short, either they didn't complete the transfer or it was rejected by the bank, and Ivibet refuses to resolve the issue by processing the payment through other means.

El pasado 15 de octubre solicité una retirada de 875€ de mi cuenta de Ivibet mediante tarjeta monedero y me fue rechazada en varias ocasiones. Posteriormente solicité la retirada de fondos mediante trasferencia bancaria a mi cuenta de skrill pero la operación no se pudo realizar o Ivibet no llegó a realizarla. Desde entoces hasta ahora he reclamado a Ivibet en más de 20 ocasiones tanto por el chat de la aplicación como por email que realicé el retiro mediante otro medio de pago pero siempre acaban solicitándome la misma documentación que les he enviado en múltiples ocasiones y también me solicitan un documento que el banco no emite y ya les he mostrado la respuesta del banco indicando que ese documento no lo emite . En resumen o no realizaron la transferencia o fue rechazada por el banco e Ivibet se niega a solucionar el problema realizando el pago por otros medios.

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Dear Barderillas1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with IviBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina