IviBet Casino - 決済が遅延しているとのクレームがあります。

My deposit was PHP9,000 and after a few parlays, I've won. I've placed a withdrawal exactly 25 hours ago 1/28/2024 for PHP41,000 and another today 1/29/2024 for PHP25,000. I am done with KYC, and all the other documents are verified. I was expecting to withdraw my money in an instant the same way I deposited, which took only a few seconds.

Now it has been exactly 25 hours since my first withdrawal and checking on the status it has not even been processed yet, I've been back and forth more than I can count through their chat support and it seems they give me the same reason "Security check" I keep asking for updates and timeframe and they always tell me "Live queue might be different every day"

I mean, I understand that there can be a small backlog on withdrawals but 25 hours is just ridiculous and without movement on my withdrawal.

Small casinos don't even take that long for withdrawals. I deposited using my bank which is a NeoBank that's why the deposit was instant and within a few seconds which also means that if they did or processed my withdrawal, I would have gotten it immediately because I've tried that on multiple different online casinos.

I am sincerely asking for you help to have this resolved as soon as possible.

Dear lansb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It has been exactly 33 hours. Every time I reach out through chat or email I get the same scripted answers. I am 95% sure I am talking to a chatbot and still, my withdrawal has no movement - not even processed. I need help with this, I might just be waiting for nothing because I am talking to a bunch of bots

Leaves me hopeless at this point

Hi,

Received my payout after exactly 77 hours. The amount of time I had to wait caused me a lot of anxiety, not worth it. If players want to play on this site, I would not recommend it but if they decide to do so because of the good bonuses, expect at least 80 hours before you receive your withdrawal.

Dear lansb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru