IviBet Casino - 賞金の出金が遅延しています。

Subject: Complaint against Novibet regarding withdrawal rejection and loss of funds

To the Casino Guru team,

I would like to file a complaint against Novibet regarding a recent issue with my withdrawals.

I opened my account in March and, since then, I have successfully made withdrawals totaling approximately €7,000 using my registered card. My account is fully verified (KYC completed), and I have never had any issues before.

Recently, I won €2,200 and attempted to withdraw the funds to the same card I have always used. However, the casino rejected the withdrawal, claiming there was an issue with my card — even though it is the same verified card that was used for all my previous successful transactions.

Due to the frustration caused by this unjustified delay and the rejection of my withdrawal, I ended up playing back and losing the entire amount of €2,200.

I believe the casino used the card issue as an excuse to delay the payment, despite my account being fully verified. I am seeking your assistance in reviewing this case.

Thank you in advance for your help.

Best regards,

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Dear Georgios4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Georgios4,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, it wasn't resolved and they took 99 euros from my bank after they closed me out.

Όχι δεν επιλύθηκε και τράβηξαν κ 99 ευρώ από τη τράπεζα μου αφού με κλεισανε

Dear Georgios4, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla