iWinFortune Casino - プレイヤーの撤退は解決されないまま延期されます。

I made a withdrawal with Iwinfortune who have since changed their website url. Website states 24-48 hours withdrawal time but after withdrawing was advised 7-21 working days which has now passed and still no change. Each time I contact live chat it’s same automated messages please have patience we cannot contact finance team only send reminder etc which is continuously done. I have asked them to raise complaint and have emailed them with no reply. Now they end the live chat.

Dear Kckckckckckckc222,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Iwinfortune1.co.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Have you made any successful withdrawals before?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi thanks for getting back to me. I was fully verified before playing and no bonus was used. I have never withdrew before so this was first time. Online chat tells me to be patient and then ends the chat now.

Doesn’t matter now I have raised chargebacks with me bank will never ever use the casino again clearly a scam site. Thanks for your help

Dear Kckckckckckckc222,

thank you for your message.

As you have initiated a chargeback, we are unable to provide further assistance. Please be aware that initiating a chargeback is a violation of any online casino's Terms and Conditions. Furthermore, please note that your chargeback activity may result in you being flagged as a potentially unreliable customer by other casinos. We strongly advise attempting to resolve disputes directly with the casino prior to initiating a chargeback.

I will now be closing this complaint and if you for any reason need more support and assistance, please do not hesitate to contact us. We are here to help.

All the best,

Katarina