Jackbit Casino - プレイヤーは入金遅延の問題に直面しています。

I have deposit 320$ worth of ETH to JackBit Casino, the amount did go out of my sender wallet successfully and never was charged to my casino ETH wallet!

Such things should never happen! I took contact with their onlinechat support! But i think their support isnt allowed to procees payments and solve such issues!

i contacted their email payments@jackbit.com but i think they will never respond!

I need my money as soon as possible! We don’t have time for bullshit issues!

Dear AiMG0D,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Was it your first deposit in this casino?

When did you make the deposit?

Please could you forward any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I've sent you the email! and forwarded an email that i've sent to Jackbit Payments support email! please check the email

Dear AiMG0D, has the deposited amount been credited to your casino account?

It's important to note that once you deposit funds into your casino account, you typically need to wager that amount according to the casino's terms and conditions before you can withdraw any funds.

Dear AiMG0D,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.