Jackbit Casino - 出金を試みた後、プレイヤーのアカウントがブロックされます。

Hello, I was playing on the website jackbit.com.

I visited the site and saw a casino promotion. I deposited funds in USDT and received a casino bonus, which I successfully wagered. Then I started placing sports bets and won a decent amount. I made my first withdrawal — everything went smoothly.

I continued playing, won again, and attempted another withdrawal. At that point, I was asked to complete KYC verification. I uploaded all the required documents, my account was verified, and I requested a withdrawal again — but then my account was completely blocked. Now when I try to log in, I get a message saying "User Blocked."

I only decided to try Jackbit because my husband had played there a month earlier from his own account, and he received all his winnings without any issues.

We live in Ukraine, and there is a war going on in our country. I feel that we are being discriminated against. Life is very difficult here, and we have no stable source of income. We are simply looking for opportunities — and Jackbit seemed like a real chance to support our family and put food on the table.

But unfortunately, for reasons I do not understand, they are now withholding my winnings.

I kindly ask for your help and support in resolving this issue.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you accumulate your winnings with or without an active bonus?  
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru