Jet4bet Casino - プレイヤーのアカウント確認が遅れています。

Hi I have provided everything they have asked for but they refuse to verify my account. I have tried to get my account verified with several means but they refuse to verification even though I have been using the casino for ages. Please help

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
• Were you able to submit all required documents promptly and in the correct format?
• Has the casino requested any additional documents recently, and if so, which ones?
• Are there any documents in your account that are currently pending verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Richie1554,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru