Joe Fortune Casino - プレイヤーのアカウントは予告なく閉鎖されました。

I deposited $148 and then deposited an additional $67 from my personal bank account into Joe Fortune, played fairly, and won money. I requested a withdrawal of $700, and shortly after that, my account was closed without warning.

The support team claimed I breached their Terms and Conditions under "suspected criminal or suspicious activity," but I have done absolutely nothing wrong.

I have only used my personal account, my real identity, and legitimate funds. I did not abuse bonuses, create multiple accounts, or break any rules. I have full proof of my deposit and identity, and I am willing to provide any documents required.

Joe Fortune has not given me any proper explanation or evidence for the closure and has kept my winnings. I’m requesting a full review of the situation and a release of my $700.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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Thank you for your patience, and stay safe.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru