Joe Fortune Casino - プレイヤーのボーナススピンはクレジットされません。

The casino has an issue with crediting bonuses. I have 50 free spins valued at $2 per spin. But the game won’t load. Iv spoken too stay who keep telling me that they can replace the spins valued at $100 with $5 credit. This is the shadiest offer ever and they can’t tell me when the game will be fix. I think they are intentionally waiting for the spins to expire on the 26/04/25.

Dear OssieBJ,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

In cases involving free bonuses, especially when a technical issue prevents their use, our role is limited. We do not investigate these situations further and cannot compel casinos to credit or replace a specific bonus, even if the issue lies with their platform.

If the game remains inaccessible, the best course of action would be to either wait and see if the issue is resolved before the expiration date or consider accepting another offer the casino might provide as a replacement. It’s also worth keeping in mind that bonus offers may be modified or discontinued at any time.

Please let me know if there is anything else I can assist you with. Otherwise, I’ll proceed to close this complaint.

Thank you for your understanding.

Best regards,

Veronika

Dear OssieBJ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All good doesn’t seem like anything ever gets resolved in the players favour anyways

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.