The player from the United Kingdom had trouble with a withdrawal, as the casino would not pay out. The Complaints Team had reached out to the player for more information to investigate the issue. However, despite extending the response time, the player failed to provide further details. Therefore, we were unable to proceed with the investigation and had to reject the complaint.
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Jokabet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.