This complaint had been set as private at the request of the casino. The player reported an issue regarding the withdrawal of winnings. Confirmation of the resolution was awaited, as the player had not yet responded to the Complaints Team regarding the receipt of funds. Without this confirmation, the complaint was at risk of being rejected.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
