JugaBet Casino - 選手の資金は没収されました。

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Dear Ferna2026,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at the casino.

To better understand your situation and assist you, could you please provide answers to the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you confirm if you received any notifications or messages from the casino regarding the deduction?
• Have you reached out to the casino’s customer support about this issue, and if so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Dear Ferna2026,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru