JustCasino - プレイヤーの賞金は没収されました。

I played through a bonus and won $6000 of a spin and then a further $4000 after that. I withdrew the $6,000 and 4 days later they said I had broken rules about max bets because I had bought $4 bonus games totalling $750. This was after I had played through the bonus. I had not received any warning about this and they’re now refusing to show me any evidence. The casino is ‘Just Casino’

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any notifications confirming that the wagering of your bonus was completed and that you were playing with your real-money balance only?
• What was the balance in your account immediately after you finished wagering the bonus?
• Do you remember when exactly you made the bonus purchases inside the game? Do you have any evidence showing that these purchases were made only after the bonus wagering was completed?
• What bet amounts did you place while your bonus was still active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika