K8 Casino - プレイヤーの入金がカジノアカウントから消えています。

Hello,

I deposited 150XRP (292.60 eur.) into my K8 casino account.

The money is not visible in my casino account, after contacting support I was told that I made a mistake, that is, that I did not put TAG xrp when depositing.

After I submitted evidence of the payment from Trust Wallet

( blockchain ),

and received confirmation from Blockchain support itself that the payment was received by K8 Casino.

The next stage of contacting K8 support was that I had to pay 200 USDT to accept my payment, at first I did not agree with that, but I saw that there was no help and that they did not want to contact Blockchain and confirm the payment as Blockchain support suggested in the email., I agreed to collect the 200USDT and put the rest of my payment into the account, however that did not help either..

the money simply disappeared and they do not want to contact me in any way except through the chatbot or their live support.

In short, a robbery in the making! (yes, ok, my mistake, but I provided all the evidence and made the second payment as proof that the first payment was from my account).

I can provide you with the complete correspondence with K8 support, as well as emails and confirmations of payment and receipt by Blockchain.

Best regards,

Elvir

Dear ediedi80,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with K8 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you make sure to deposit USDT using the correct network?
• Could you please share your communication with the casino as supporting evidence?
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

Was the remaining deposit amount ultimately credited to your player's account after you agreed with the casino's solution since your last post?

Have you received any assistance from the casino regarding the ongoing issue?

Please let me know.

Hy Tomas,

absolutely nothing happens, no answer, no money.. I'll try sending an email to their support again tonight with the evidence and video attached, so we'll see.

For now my 150Xrp is gone..

Thank you very much, ediedi80, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We received a message from ediedi80 stating that his issue was resolved.

Dear ediedi80,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter