K9Win Casino - プレイヤーの入金が遅れています。

Hi CG,

I've just created acc with K9WIN and deposited MYR150 on 4th May 2025 around 2:30am. After waiting for 15 minutes, my credit is still 0 so I asked them on live chat about my deposit status. According to them, the amount I deposited has not yet been credited to their account. Then they asked me to provide proof such as a bank in slip and also asked me to provide a video of my bank account. I have provided everything they want but they still said that the amount I deposited has not yet been credited to their bank account.

Today is May 10th meaning 6 days have passed and I still have not received my credit or at least a refund. I really hope you can help. Let me know if u need all the details such as my bank in slip, video of my bank acc and also chat conversation with K9 live chat if you need it.

So disappointed with K9 👎

Dear syazz88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the deposit to the casino.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• What payment method did you use to deposit the MYR 150?
• Can you confirm if you received any confirmation email or notification regarding your deposit?
• What other evidence of payment do you have from your bank aside from the bank slip?
• Have you tried contacting your bank to check if there were any issues on their end with the transaction?
• Could you please clarify if you have a support ticket or reference number from K9WIN regarding this issue?
• Please forward your payment receipt to [email protected]

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Thank you for helping me out. Below is my response to your questions.

• I deposited MYR150 using E-wallet.

• I don't think they use email to communicate or provide any updates. They rely more on live chat because I have never received any email from K9win. 

• I only have the payment slip as proof and so far I have not received this amount back from my bank or K9win (For example refund / bounce / payment rejected)

• I have tried to contact the bank but my calls have gone straight to voicemail several times so I decided to used the apps and filed a complaint with the Help Centre but to date there has been no response.

• Again, there is no reference from K9win. Even on their website there is no indication that I have made any deposit. Totally empty on the deposit page.

Thank you again for taking the time to help. Really appreciate.

Dear syazz88,

I’m sorry to inform you that we must close your complaint as "Unresolved," as the casino in question—K9Win—has now accumulated over 10 complaints closed under our "No reaction policy." Unfortunately, despite our repeated efforts, the casino has not responded to any of our attempts to mediate disputes.

We understand this outcome is frustrating and not the resolution you were hoping for. However, please note that unresolved complaints negatively impact the casino’s overall rating, which may eventually prompt a change in their approach.

In the case of K9Win Casino, our team has made multiple attempts to establish communication—via email, live chat, and even through their affiliate partners—but none have led to meaningful engagement. This pattern of ignoring dispute resolution requests appears to be consistent across numerous cases.

For this reason, we strongly advise players to avoid this casino.

Should the casino decide to cooperate in the future, your complaint can be reopened at any time.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru