KheloStar Casino - プレイヤーが賞金を受け取れずにいます。

Winning amount not credited in my account as it is shown successful In trnstions. Please someone help me 😭.

Dear aslamjwk09,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Withdrawal amount not credited in my account. I m waiting for 13 days. Customer care always told me wait 24 to 48 hours. After 48 hours same they told me your withdrawal is under verification. Vat to do know 😰

Dear aslamjwk09,

Would it be possible to forward a statement from your payment provider with all the transactions from the date you requested the withdrawal to nikolas.b@casino.guru as an evidence that the money did not arrive?

Awaiting your response.

Regards,

Nick

Check sir your email. I send you a proof of statement as a screen recording

Check sir as I sending proof when I add 4400 on 28 feb and till 14 march

Thse are the chats chats with khelostar customer care which they are tolding me since two weeks

U never give reply on time just waisting my time and yours also. U can't do anything. Have a good day by. Worst app casino guru just waisting time for 7 days?

Dear aslamjwk09,

I hope you have noticed the time indicator at the top of the page, which shows the timeframe each party has to respond.

Additionally, after further reviewing your case, we found that it is a duplicate complaint. You were already informed in your initial complaint that the casino follows a "no-reaction" policy, meaning we are unable to contact them.

As this is a duplicate complaint, it will now be rejected.

Best regards,

Nick