KheloStar Casino - プレイヤーの賞金が遅れます。

My winning amount not credited in my account since last 10 days. No body is response me not an coustmer support also.

Dear aslamjwk09,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KheloStar Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots and communication with support to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for replying.

Yes I successfully withdrawal many times in past.

Yes sir i have passed my kyc verification.

No sir not with the help of bonus.

This is my withdrawal balance as it is shown successful but i didn't received my winning..please for God sake help me

How much I have to wait for your valuable response..

I belong to poor family. 2652 money is enough for me. So please resolve this issue for God sake.

these are the chats with khelostar customers.. They always told me to wait 48 hours but after 48 hours they told same wait 48 hours to verify your withdrawal.

No response?.. Please resolve my issue tomas@casino.guru.waiting for 14 days still no response for khelostar casino. No withdrawal

Dear aslamjwk09,

• Have you contacted the casino and asked for assistance? What response have you received?
• Could you please share your bank statement showing your withdrawal hasn't reached your bank account since January 4th till today?

I contact them. But they always told me to wait 48 hours.. After 48 hours they told me again that we have send your details to our concern team you should wait 1 hour.. Afer 1 hour I contact them and they told me again you have to wait 2 days.. But still no withdrawal credited in my account. Please help me @tomas@casino.guru

Please check your mail i send a PDF file of my statement from 4 january when I added my money 2600 in khelostar casino and till today no payment received from my account.. Please help me God will help u ☺

Know They have blocked my account and customer service also blocked on my number.. When I opened my account it shows blocked and contact us.. But costumer support rejected my calls.

Please response

Dear aslamjwk09,

Have you contacted support on one of these communication channels: https://khelostar.com/contactus

With what result?

Please forward your attempts to contact the casino regarding your blocked account if your attempts were unsuccessful.

My email is tomas@casino.guru

I contact khelostar casino live chat and customer care.. First they told me u have to wait atleast 72 hours.. I waited 72 hour . After 72 hours. When I opened my account it shows blocked and contact us.. When I call Customer care then told me wait we will hold u and will contact with u. But no response then and after 2 min call get disconnected automatically . I tried 10 t0 15 calls but no answer 🥺.. Please help me 😭

I contacted all customer services but no body is answering me😭

Thank you very much, aslamjwk09, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of KheloStar Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Please help. I m waiting since 3 weeks. No response from khelo star casino. Still my account is blocked.

Dear aslamjwk09,

My name is Kubo, and I will be handling your complaint moving forward. If there have been any updates regarding your case since the last provided information, please let me know.

As my colleague Tomas mentioned, unfortunately, the casino you selected has a poor history of resolving customer complaints. While the chances of a favorable outcome are limited, I have reached out to their official support team via email to request assistance on your behalf. I’m currently awaiting their response and will keep you updated on any developments.

Thank you for your patience and understanding.

Best Regards,

Kubo

When I am contacting them.. They always told me to send screen shot of your withdrawal and profile.. When I send them after that they didn't reply me. Please help me if u can.. God will help u 😊

Check sir i m opening my account through mail aslamjwk09@gmail.combut balance on loading? Not showing anything. When I open my account through phone number it shows blocked and contact us 🥲

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Khelostar casino is fake application. They never reply me. Just told wait 24 hours after 24 hours they don't reply..

Dear aslamjwk09,

Unfortunately, I have to inform you that the email I sent to KheloStar Casino bounced back, meaning there is no way to contact them.

Without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

As a result, I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could potentially encourage them to reconsider their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

For future reference, I recommend choosing casinos based on their reviews and ratings to avoid situations like this. I’m sorry we could not be of more help on this occasion.

Best Regards,

Kubo