Kingmaker Casino - プレイヤーが賞金を受け取れずにいます。

Hello, I've been waiting for my withdrawal of over €150 via Ethereum since March 23, 2026. I was always told to wait up to 3 business days, and I've contacted support daily via live chat and email. To this day, I only receive the same messages about the delay and telling me to be patient, and so on...

But now my patience has run out and after more than 11 days I simply want the money that is rightfully mine.

Hallo, ich warte seit dem 23.03.2026 auf meine Auszahlung von über 150 € per Ethereum, es hieß immer bis zu 3 Werktage gedulden, habe täglich den Support angeschrieben per Live Chat und per Email, bis heute bekomme ich nur die gleichen Nachrichten dass es sich verzögert und ich solle mich gedulden und und und ... 

Aber jetzt reicht es auch mal mit meiner Geduld und ich will einfach endlich nach über 11 Tage mein Geld was mir zu steht 

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Dear cemovic,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cemovic,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear cemovic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru