Kingmaker Casino - 大勝利の後、プレイヤーのアカウントは閉鎖されました。

Good morning,

I had a big win at this casino, €150,000.

After winning, my account was completely blocked, requiring account verification, but weeks have already passed.

All €150,000 is gone, except for the money still in withdrawal.

Buongiorno,

ho avuto una grossa vincita su questo casinò, 150000€.

Dopo la vincita, l’account mi è stato completamente bloccato, chiedendomi la verifica dell’account, ma sono già passate settimane.

Tutti i 150000€ sono spariti, a parte i soldi ancora in prelievo.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you are currently waiting for three withdrawals amounting to €2400 to be paid out?
• When exactly did you submit these withdrawal requests?
• Which documents did you send to the casino for verification, and when exactly did you send the most recent one?
• Could you please specify if you have been able to provide any documents for your proof of address, given that you live with your parents and do not have any utility bills issued in your name?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika