Kingmaker Casino - 当該プレイヤーは出金が遅れていると考えています。

Good morning, they gave me a limit of 3 days to process my withdrawal... In the meantime they've increased it to 5 days... Now 10 days have passed and they haven't made the payment.

In the support chat, they always have the same answer, they apologize and say they have a delay. The message is always the same.

Bom dia, deram um limite de 3 dias para processarem o meu levantamento... Entretanto passaram para 5 dias... Neste momento já passaram 10 dias e não fazem o pagamento.

No apoio chat , têm sempre a mesma resposta, pedem desculpa e dizem que estão com um atraso. A mensagem é sempre igual.

Dear Miidelgado,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Miidelgado,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

All the same... without payment

Tudo igual... sem pagamento

Thank you Miidelgado for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Miidelgado,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Kingmaker Casino representative to join this conversation.

Dear Kingmaker Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear Miidelgado,

We are pleased to inform you that your withdrawal request has been successfully completed on 10.03.2025.

Kind Regards,

Kingmaker Casino Team

Thank you for the response, Kingmaker Casino.

Miidelgado, could you please advise if you have received the payment?

Good morning, I can confirm that they have already paid. However, that doesn't detract from how bad they are at payments. It takes them almost 4 weeks to make the payment. It's miserable, to say the least. I hope the guru takes this into account, that they are bad payers.

Bom dia, confirmo que já pagaram. Contudo, não invalida o péssimo que são em pagamentos. Demoram praticamente 4semanas para procederem ao pagamento. É no mínimo, miserável. Espero que a guru tenho isso em consideração, que são maus pagadores.

Dear Miidelgado,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina Duboak

Casino.Guru