Kong Casino - アカウント制限により、プレイヤーの引き出しが遅れています。

Hi,

I recently won £8000+ on kong casino.

I have won on this platform previously and Al thought withdrawals sometimes take a few days i have had no problem.

this time, I have a new bank card and when trying to withdraw it says " you must add funds using the registered card in order to make a withdrawal" however when I try to make a deposit using my new card it says that i already have the max funds in my account…

I have emailed the casino several times however no response, I am hoping to get this sorted as soon as possible and would appreciate your help 🙂

hopefully they are just experiencing delays, I am just hoping to have my withdrawal processed soon 🙂

thankyou

Dear Bethturner07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you attempt to make just the minimum deposit to verify your new card?

Are there any other withdrawal methods you've previously used for deposits besides your old card?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi,

Yeah I tried to deposit using my new card however due to already have £8000 + in the account it said I already have maximum funds. I will add screenshot below.

I previously used my old card however I removed this from the account as it was lost and therefore A new card was sent.

my winnings were accumulated without bonus

Thankyou very much for offering to help 🙂

here is the screenshot… asking me to add funds with my new card however when I attempt to add funds it says " maximum funds already in account contact customer service" I have many times and no response

Thankyou

Dear Bethturner07, are both the old and new cards registered in your name?

Do you have any updates on the verification deposit issue?

Hi, both cards are in my name. I have now been able to withdraw £3000 however it has limited to £1000 per day and only £5000 per month… I have since won a further £20,000 on the casino. I have contacted them again to ask if I can. Withdraw my winnings and again no answer. This should not be allowed. This will take over 4 months for me to get my winnings. Please can you help

I have managed to withdraw £4000

and I can no longer withdraw . I have £20,000 left to withdraw and I can not get through to this casino at all. I have sent numerous emails and not one response. Please can you help

Dear Bethturner07, has the new card been successfully verified?

How much have you withdrawn so far, and what is your current account balance?

Have you managed to get in touch with the casino?

Dear Bethturner07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.