Koru Casino - プレイヤーのアカウントにアクセスできません。

I suddenly couldn't log in anymore, even though I still had €10,000 in credit. I don't know what I did wrong. I was playing without a bonus.

Konnte mich aus den Nichts nicht mehr einloggen und hatte 10000€ Guthaben noch drauf. Wüsste nicht was ich falsch gemacht habe. Habe ohne Bonus gezockt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Koru Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I had been playing there for about two months and never had any problems with withdrawals. I was banned on December 4th.

I played slots and live games like roulette/blackjack. I haven't received a response yet, not even a hint as to why my account was blocked.

Hallo,

spielte seit ca. 2Monaten dort und hatte nie Probleme mit der Auszahlung. Gesperrt wurde ich am 4.12. .

Ich habe Slots und Live Spiele wie Roulette/BJ gespielt. Habe noch keine Antwort, nicht mal ein Hinweis wieso/weshalb mein Konto gesperrt wurde.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marv23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas