Lalabet Casino - プレイヤーの賞金は没収されました。

Hello.

A while ago i won lots of money on lalabet.

They paid out 30k of the 80k but now they tell me i was playing from a country which was not allowed to play on their platform.

I always deposited money from Dutch IBAN and i even had to do the additional KYC AML procedure after winning such a big amount of money.

They clearly knew i was playing from The Netherlands.

Is there anything i can do?

Dear FrisoFerdinand,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Lalabet regarding your winnings.

To better understand your case and assist you effectively, could you please clarify the following points:

• Could you confirm if Lalabet ever indicated that players from The Netherlands are restricted before you started playing?
• Did the casino provide any specific terms or conditions as a reason for withholding the remaining €50,000?
• When you completed the KYC/AML process, did Lalabet explicitly verify your location or address?
• Have they offered any formal communication or documentation regarding their decision not to pay the remaining amount?
• Do you have any screenshots or correspondence with the casino (e.g., emails, chat logs) that might help clarify your case?

If you have any additional details or relevant documents, please forward them to petronela.k@casino.guru for further review.

Your cooperation is crucial for us to proceed with the case and work toward resolving the issue. Without your input and the necessary information, we will not be able to mediate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hi

Please see ur e-mail

Thanks

Thank you very much, FrisoFerdinand, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav (branislav.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello, FrisoFerdinand,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Lalabet Casino team,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear FrisoFerdinand,

Just letting you know that I also tried to contact the casino manually, outside the thread, using other available contacts besides the casino representative account responsible for replying to the threads, and I am currently waiting for their response.

Therefore, I am extending the timer by a few more days (until Friday) to provide the relevant contacts with some time to comment on the matter.

However, if I do not receive any relevant information or details from the mentioned contacts until the current timer expires, the complaint will be closed in accordance with the information stated in my previous post.

In the meantime, since I could not find such information anywhere - can you please let me know whether you used any bonus to accumulate the disputed winnings and what type of games you played most at Lalabet Casino (slots/Live Casino/sports/anything else)?

Looking forward to hearing from you, and I sincerely hope someone from the casino will get back to me regarding the case outside the thread too, because I do not think they will reply here. Once I have anything relevant, I will inform you about it here.

Thank you for your patience and understanding.

Thanks for the effort.

i Can also link this forumpost to them if you want?

i played prettymuch livecasino.

also won the 80k on Crazytime ( livegame )

and this was with my own money, no bonus.

Dear FrisoFerdinand,

Thank you for the additional details and for your email.

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru or just reply to the last email I will send you in a while.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru