Lamabet Casino - プレイヤーの出金が遅れている。

after seeing positive opinions about the casino I decided to create an account. The winnings are relatively small but I do not want to use this casino any longer and I would like to withdraw my funds. The casino confirms the verification of my account but rejects all withdrawal attempts claiming that it has...technical problems. Skrill withdrawal - technical problems, crypto withdrawal attempt - technical problems. They claim that I should try until I succeed but why this type of behavior from a casino that has good opinions. After all, we know very well that this is a deliberate rejection of the withdrawal because they do not give any other specific reasons. I do not know how to withdraw funds.

Dear levy09,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

my withdrawals are rejected within 30 minutes and the casino sends me information that it's not their fault but technical problems and that I should try another way. I try through cryptocurrencies and I can't either. Of course I would like to withdraw through skrill as I deposited. I didn't even win any money in this casino.

08 cze 2025, 00:51

WypłatySkrill

Odrzucony

250 PLN07 cze 2025, 23:15

WypłatyCryptoprocessing

Odrzucony

555 PLN07 cze 2025, 22:55

WypłatySkrill

Odrzucony

555 PLN07 cze 2025, 21:43

WypłatySkrill

Odrzucony

555 PLN4

Odrzucony is declined on polish.

I think the casino is deliberately making it difficult to withdraw funds because they replied that my account is verified, but they don't want to process the transaction. You can make a deposit even now, I deposited money through cryptocurrencies, but I can't withdraw it because there are technical problems. It's a lie. If you can, ask the casino to answer the question of what technical problems prevent my withdrawal.

there are no outstanding withdrawals at the moment because all of them are rejected after 30 minutes and the reason is technical problems and the instruction to try to withdraw in another way

Dear levy09, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Are there any other withdrawal methods currently available in your account, apart from the one you initially tried to use?

Have you already verified all the payment methods you used or attempted to use for withdrawal?

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear levy09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru

Dear levy09,

We have received your email, and we're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru