Legiano Casino - プレイヤーのアカウント閉鎖申請の処理が遅れています。

I've been trying to close my account at this casino for months. Each time, I'm asked multiple questions about my decision, until I receive a confirmation email, which I'm supposed to receive, and it never arrives. I'd like to close my account to take a break from gambling. Attached is a sample email.

Sto tentando da mesi di chiudere l’account registrato su questo casinò, ogni volta mi fanno rispondere a molteplici domande inerenti alla mia decisione, sino a quando non dovrebbe arrivare mail di conferma di chiusura e puntualmente non arriva mai. Vorrei chiudere il mio account per prendere una pausa dal gioco. In allegato mail di esempio

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Dear Frenn14;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the most recent account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas