Legiano Casino - プレイヤーの撤退が遅れています。

I have been waiting for the withdrawal since May 26th, 2 have been paid, one is still pending

Attendo dal 26 maggio il prelievo ne hanno pagati 2 uno è ancora in sospeso

Dear Codex28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding the delay? What explanation have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning it was not a bonus win and account does not require verification the first win was paid after a few days also the second now they repeat to me every day that they have many requests to process

Buongiorno non era una vincita bonus e account non richiede la verifica la prima vincita è stata pagata dopo qualche giorno ancje la seconda ora mi ripetono ogni giorno che hanno molte richieste da evadere

I contact them every day they always answer we are working to pay

Li contatto ogni giorno rispondono sempre stiamo lavorando per pagare

Good morning they started paying bo received a transfer on Saturday

Buongiorno hanno iniziato a pagare bo ricevuto un bonifico sabato

I would like to add the recent responses I am waiting for 3 withdrawals

Vorrei aggiungere le recenti risposte sono in attesa di 3 prelievi

Dear Codex28,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Alternatively, if you believe the issue has been resolved, you can choose the option to mark the complaint as resolved yourself.

Hello every day absurd answers arrive waitobdal 13th June

Ciao ogni giorno arrivano risposte assurde attendobdal 13 giugno

Could you please send a reminder, is it early?

Potreste inviare un sollecito voi è presto ??

Two weeks have passed and still nothing

Passate due settimane ancora nulla

Thank you very much, Codex28, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Codex28,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

We are sorry for the inconvenience.

Please be informed withdrawal request made on 26th May was already paid.

We are working on current requests with the highest priority.

We appreciate your understanding.

King regards,

Legiano Team

Dear Codex28,

please keep us updated when you receive your funds.

Dear all,

We hope this message finds you well.

Kindly note player played down all balance. There is nothing to withdraw anymore.

We appreciate your understanding in this matter.

Best regards,

Legiano Team

Dear Codex28,

can you confirm that there is no pending balance to be withdrawn?

Dear Codex28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I still have 3000 euros to withdraw, they pay on average in withdrawal every 10 days

Ciao ho ancora 3000 euro fa prelevare pagano in media in prelievo ogni 10 giorni

Dear Codex28,

what is the current pending balance to be withdrawn?

Dear all,

We apologize for any inconvenience caused.

Please note that the player's withdrawal attempts were unsuccessful, and the balance was subsequently lost.

We appreciate your understanding in this matter.

Kind regards,

Legiano Team

Dear Codex28,

is there any pending balance to be withdrawn?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Codex28,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana