Legiano Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of €300 from this casino, but it has been rejected twice now. Once, they said there were problems with the bank. The second time, they told me to use Google Chrome, clear the cache, go into incognito mode, and request the withdrawal again. I did it. The withdrawal was rejected again. I requested the withdrawal again on June 8, 2025, and to date, I've received no response. When I go to live chat, they tell me to wait, and the ticket is immediately closed.

Ich habe bei diesem Casino eine Auszahlung in Höhe von 300euro gestellt, diese wurden nun schon 2mal abgelehnt. Einmal hieß es, es gibt Probleme mit der Bank. Da 2. mal hat es geheißen ich solle den Browser Google chrome benutzen den Cache löschen und in den Inkognito Modus gehen und die Auszahlung erneut anweisen, getan gemacht. Die Auszahlung wurde wieder abgelehnt, jetzt habe ich die Auszahlung erneut angewiesen am 8.6.25 bis heute keine Reaktion. Wenn ich in den Livechat gehe wird man abgespeist mit ich solle warten und das Ticket wird direkt geschlossen…

Dear Lars93x,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, or if your withdrawal gets cancelled again, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Yesterday I contacted the live chat again, and she said she'd forward it to the finance department because the withdrawal amount had already been submitted on June 8, 2025 (after two canceled withdrawals). We'll wait and see if it gets canceled again this time. (The withdrawal request was submitted six days ago.)

Gestern habe ich erneut, mit dem Livechat kommuniziert, sie meinte sie gibt es der finanzabteilung weiter, weil der auszahlungsbetrag ja schon am 8.6.25 gestellt wurde (nach 2 stornierten Auszahlungen) Lassen wir uns mal überraschen ob es diesmal wieder storniert wird. (Auszahlungantrag schon 6 Tage her).

Thank you for the update. Please let me know if you don't receive your winnings within the 14-day period.

Dear Lars93x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.