Legiano Casino - 決済が遅延しているとのクレームがあります。

Good day,

I requested my first withdrawal of €500 on October 1st, but it was then cancelled for no reason. Out of anger, I used the amount again after the cancellation, and now I'm left with €10,000 and I haven't received the money.

I haven't received any information from the casino other than that the money will be paid out within 5 business days, but now it's been 6 and nothing has happened.

I need your help please!

Guten Tag,

ich habe am 1.10 meine erste Auszahlung über 500€ beantragt, diese wurde dann ohne Grund storniert aus Wut habe ich nach der Stornierung den Betrag dann nochmals eingesetzt, und nun stehe ich mit 10.000€ da und bekomme das Geld nicht ausgezahlt.

Ich erhalte keine Informationen seitens dem Casino außer, dass das Geld innerhalb 5 Werktagen ausgezahlt jetzt sind es aber schon 6 und es ist immernoch nichts passiert.

Ich brauche bitte eure Hilfe!

Dear Assionio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Stay safe.

Dear Assionio,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Assionio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru