Legiano Casino - 賞金の出金が遅延しています。

Hello,

I would like to file a complaint against Legiano Casino regarding a delayed withdrawal.

• Withdrawal amount: €300

• Payment method: Neteller

• Status: "Pending for review"

• Waiting time: 10+ calendar days

• Account status: Fully verified

• Bonus used: No (raw balance only)

I have previously received a €500 withdrawal from the same casino without issues. My account is fully verified, and no additional documents have been requested.

Despite this, my €300 withdrawal has been stuck in "Pending for review" status for over 10 calendar days. The support team keeps responding with generic messages such as "high withdrawal volume" and "final stages," but they do not provide any specific processing date or compliance-related reason for the delay.

Since Neteller withdrawals are usually processed quickly once approved, and my account has no active bonuses or verification issues, I see no legitimate reason for this prolonged delay.

I kindly ask Casino Guru to assist in mediating this case and help obtain a clear explanation and prompt processing of my withdrawal.

I can provide screenshots of my withdrawal status and communication with support if needed.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dzonis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

please intervene now as this is just a clasic tacit for delaying the funds.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dzonis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla