Leon Casino - プレイヤーのアカウントは事前の通知なしに閉鎖されました。

I deposited 20 euros at the casino, played normally for 1 hour, and then they blocked my account for a month. Their response was that I had requested exclusion from another casino that they own, Twin.

I had no information about this and I can't know who owns each casino. While they let me deposit and play

I asked for a refund of the deposit and they refused. I think it is illegal and unfair. I SHOULD HAVE BEEN INFORMED AND NOT BE ABLE TO MAKE A DEPOSIT

Έκανα κατάθεση 20 ευρώ στο καζίνο έπαιξα κανονικά για 1 ωρα και μετα μπλόκαραν τον λογαριασμο μου για ένα μήνα. Η απάντηση τους ήταν ότι είχα ζητήσει αποκλεισμο από ένα άλλο καζινο που τους ανήκει το twin.

Δεν είχα καμία ενημέρωση γιαυτο και δεν.μπορω να ξερω σε ποιον ανήκει το κάθε καζινο. Ενώ μ άφησαν ν καταθέσω και να παιξω

Ζήτησα επιστροφή της κατάθεσης και αρνούνται.θεωρω ότι είναι παράνομο και άδικο. ΘΑ ΕΠΡΕΠΕ ΝΑ ΕΧΩ ΕΝΗΜΕΡΩΣΗ ΚΑΙ ΝΑ ΜΗ ΜΠΟΡΩ ΝΑ ΚΑΝΩ ΚΑΤΑΘΕΣΗ

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account in the casino verified?
• How much was your balance in the casino at the time your account was blocked?
• Could you please share with me your communication with the casino regarding the justification for the block? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear NIK_1973,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas